Contact Optimastasis

Get a Clear Answer — Fast

Questions about your test results, an order, or which panel is right for you? Our Sydney-based team replies within one business day — no runaround, no call centres.

Replies within 1 business day Mon–Fri, 9am–5pm AEST

Send Us a Message

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Email Us

support@optimastasis.com

Drop us an email any time — we check daily.

Support Hours

Mon–Fri: 9am–5pm AEST

We aim to reply within one business day.

Our Address

123 Example Street, Sydney NSW 2000

Australia — serving customers nation-wide.

Order Enquiries

Include your order number

For fastest resolution, quote your order ID.

FAQ

Common Questions

How do I get my test results?

Results are uploaded to your Optima Stasis account within 2–5 business days and reviewed by one of our partner physicians.

Do I need a referral or GP visit?

No — you can order directly online without a referral. Our process is entirely self-directed.

Can I visit any collection centre?

Yes. Once your order is confirmed, walk into any of our partner collection centres with your order confirmation.

What if I have questions about my results?

Each result report includes a summary and recommendations. Our physician review team is also available via email for clarification.